Most Frequently Asked Questions Revealed:

1) How secure is my Online Order?

A: When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.

Your credit card information is not stored on our servers.

If you decide to use PayPal, all of your information stays with PayPal and falls under their encryption and security protocols. We have no access to any of your PayPal details apart from the customer email address.

2) What payment methods do you accept?

A: We accept all major credit cards (VISA, Mastercard, AMEX), PayPal payments and Apple Pay.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

All orders in USD (United States Dollar). While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate.

3) When can I expect my package to arrive?

A: Plus & Minus Co. partners with global merchants and artisans in order to provide you the best prices and the most interesting products. 

Our system is highly automated, and you will receive email and SMS message(if you provide Cell phone #, when your order is processed. You can track your order online to see the progress.  

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand etc. It may take anywhere from 7 - 30 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region. 

• USA:Between 5 - 35 days average 
• Canada:Between 5 - 35 days average
• Europe:Between 10 - 35 days average
• Australia:Between 8 - 30 days average
• All Others:Between 30 - 60 days average

 *Please note that during this time, when the supply chains are impacted due to the Covid-19 related issues, the total shipping time, can be slightly higher, due to the postal and carrier delays.

4)I placed an order bit I didn’t  receive a confirmation email?

A: Please make sure your email is correct when you place an order. Kindly check your SPAM or JUNK folder to see if your confirmation email was sent there.

If you have not received anything from us at all, you may have entered your email address incorrectly, please send us an email at support@plusminusco.com  with your order number and we will look into this for you.

5) When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes a time to update itself as well). All of our global suppliers do provide tracking numbers,we do offer a 100% satisfaction guarantee.

6) How can i track my order?

A: Once you place the order you will receive  an  email with all the details about your order and a unique Order Id. You can click on the "Track My Order"  at the upper right corner, next to "My Account", and start  tracking your order. 

Please note that when the package is in transit from one location to Other location/country, it may take few days for the status of the order to update, so please be patient. 

7) Refunds/Exchange Policy

A: Received a shirt and it doesn't fit quite right? Just reach out to use and we can take care of you. All you have to do is send it to our address here in the United States. Upon return, we will refund you and you can reorder in the size you desire. PLEASE REFER TO OUR DETAILED REFUND POLICY FOR EACH ITEM. 

8) Will you work with bloggers, social media famous, models, etc?

A: Generally yes, please send us your information, social media accounts, and any other helpful information to us at support@plusminusco.com and we will review it. You can also take a look at our affiliate program. 

9) Do you accept wholesale orders? 

A: Depending on order size requested and your business it is possible. Please email us at admin@plusminusco.com

 

10) What locations do you ship to?

Lucky for you, we are currently offering free worldwide shipping on every order! Be sure to take advantage of this promotion before it's over (we normally offer free shipping on all orders over $150). We package & ship orders to nearly every country across the globe but the transit time will vary from location to location. 

11) How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 2-5 business days for handling & processing your order. The typical delivery time frame is anywhere from 10 to 20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to support@yplusminusco.com for additional assistance in this matter. 

12) Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

13) What do I do if my order is lost in the mail? 

Each order will be sent with trackable shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. Please note that it can take a while before our system shows the updates on where your package is in transit, as we rely of different postal carriers to update the status while a package is in transit. 

14) Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD(and local Currencies where applicable) with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

15) Extended Delays

In some instances, the delivery  time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.